Frequently Asked Questions (FAQ)

How Can I Find My Driver When I Arrive at the Airport?

Once you have your luggage, you may text your driver directly at their phone number. Please allow a few minutes for your driver to arrive from the designated limousine parking area, as terminal parking is not permitted by state regulations. For any questions or assistance, text 714‑794‑9131 anytime.

What Kind of Vehicles Do You Offer?

We provide a full range of premium vehicles for every occasion:

  • Luxury Sedans: BMW 7 Series, Lincoln MKT/MKS, Cadillac XTS/CTS, Mercedes-Benz E/S Class – 1-4 passengers

  • Luxury SUVs: Cadillac Escalade, Chevy Suburban, GMC Yukon Denali XL, Lincoln Navigator – 1-6 passengers

  • Stretch Limousines: Lincoln MKT, Navigator, or higher – 1-10 passengers

  • Sprinter Limo Seated Van: Mercedes-Benz Sprinter – 1-8 passengers

What Is Your Standard Cancellation Policy?

Illinois and California:

  • Sedans and SUVs – 4 hours prior to pickup

  • All other vehicles – 48 hours prior to pickup

Other U.S. locations may vary depending on service type and region. Late cancellations will incur the full trip charge. For questions, text 714‑794‑9131.

What Methods of Payment Are Accepted?

  • Credit/Debit Cards: Visa, MasterCard, AMEX, Discover, and all major cards

  • Cash

  • Email Invoices: via Invoice Cloud

For assistance, text 714‑794‑9131.

When Do I Pay for the Service?

  1. Over the phone before the time of your reservation

  2. Via email invoice (must be paid prior to pickup)

  3. In-vehicle by credit card or cash

For payment support, text 714‑794‑9131.

How Can I Obtain a Receipt?

Receipts can be sent via email. Automated receipts are available for clients with an account. For assistance, email info@iTextLimousine.com or text 714‑794‑9131.

Do You Offer Corporate or Personal Open Accounts?

Yes. Contact our Sales Department at info@iTextLimousine.com or text 714‑794‑9131 to request an application.

How Do I Make a Reservation?

Is Smoking Allowed in the Vehicles?

No. All iText Limousine vehicles are non-smoking. Violations incur a minimum $350 cleaning fee plus any damage costs.

Does My Price Include Gratuity?

A 15% gratuity is included for your convenience. Additional tipping is optional.

What Are Your Procedures on Waiting Time?

  • Grace period: 15 minutes for standard pickups, 30 minutes for airport arrivals

  • Exceeding grace period: $1 per minute

Airport pickups: Wait-time is not charged for delayed commercial flights.
Private flights and trains: Wait-time applies after 15 minutes.

Are Car Seats Available for Infants or Children?

Yes. All vehicles are family-friendly. Charges apply for car seats provided by iText Limousine. Parents are responsible for correctly installing car seats; iText Limousine is not responsible for child safety in the seat.

  • Front/Rear-facing seats: $20 each

  • Booster seats: $15 each

Can I Request a Particular Driver or Vehicle?

Yes. Text 714‑794‑9131 at the time of booking to request a preferred driver or vehicle, subject to availability.

Is My Information Secure When Booking Online?

Yes. All online transactions are processed on a secure SSL-encrypted server to ensure your personal and payment details remain protected.