HOW CAN I FIND MY DRIVER WHEN I ARRIVE AT THE AIRPORT?
We will contact you via SMS as soon as you land at any airport with your driver and car-info and the directions that you need to follow in order to find your driver. Our driver will be waiting for you at the airport. All you need to do is to text or call us when you have your luggage ready.
Or simply text us at any time with any request at 1-888-292-1092.
WHAT KIND OF VEHICLES DO YOU OFFER?
Economy sedans (Toyota Camry, Toyota Avalon, or higher): 1-3 passengers.
Luxury Sedans (Lincoln MKT, MKS, Cadillac XTS or CTS, Mercedes Benz E or S class, or higher): 1-4 passengers.
Luxury SUVs (Chevy suburban, GMC Yukon, Lincoln Navigator, or higher): 1-6 passengers.
Stretch limos (Lincoln MKT, Navigator, or higher) 1-10 passengers.
WHAT IS YOUR STANDARD CANCELLATION POLICY?
Chicago Suburbs, Downtown and airports:
Sedans – 2 hours prior to pickup time
All other vehicles – 48 hours prior to pickup time
New York City and airports:
Sedans – 4 hours prior to pickup time
All other vehicles – 48 hours prior to pickup time
For all other transportation within the continental US, cancellation times can vary from two (2) hours to a maximum of forty-eight (48) hours depending on region and type of service requested. Please contact us for specific notice times for cancellations. Late cancellations are charged the full amount of the scheduled trip.
WHAT IS THE METHOD OF PAYMENT THAT ITEXT LIMOUSINE ACCEPTS?
We accept credit/debit cards (Visa, MasterCard, AMEX, and Discover) and cash. A check can be used for payment, but it must be sent to our office two (2) weeks in advance of your trip.
Also, you can pay your invoice sent via Email (Invoice Cloud is a web-based, electronic invoice presentation)
Or simply text us at any time with any request at 1-800-208-2584.
WHEN DO I PAY FOR THE SERVICE?
1- Over the phone at the time of the reservation.
2- We can send you an invoice via Email. Invoice must be paid before the time of your reservation.
3- In vehicle by credit card or cash.
Or simply text us at any time with any request at 1-888-292-1092.
HOW CAN I OBTAIN A RECEIPT FOR MY CHARGES?
We can provide receipts for charges following service in the form of Email or fax. If you have a profile or an account set up with us, we can automate this process and send a receipt automatically by Email when the final charges have been billed. If you have not received your receipt in a timely manner, contact any of our reservation agents, and they will Email you a receipt immediately. You may also request a receipt via Email at: info@AirportiTransportation.com
Or simply text us at any time with any request at 1-888-292-1092.
DO YOU OFFER CORPORATE OR PERSONAL OPEN ACCOUNTS?
Yes. Contact our Sales Department to request an application:
info@AirportiTransportation.com
Or simply text us at any time with any request at 1-800-208-2584.
HOW DO I MAKE A RESERVATION?
1- Text 18882921092.
2- www.AirportiTransportation.com
3- call 18882921092
4- Email: info@AirportiTransportation.com
IS SMOKING ALLOWED IN THE VEHICLES?
All iText Limousine vehicles are NON-SMOKING. If any passenger smokes in a vehicle, a minimum cleaning fee of $250.00 will apply, plus the cost of repairs for any damage related to smoking.
DOES MY PRICE INCLUDE GRATUITY? SHOULD I TIP MY CHAUFFEUR?
A 15% gratuity is included with the quoted price for your convenience. However, whether a gratuity of any amount is given is up to you.
WHAT ARE YOUR PROCEDURES ON WAITING TIME AND HOW MUCH IS THE WAITING TIME CHARGE?
Our grace period is fifteen (15) minutes beyond the scheduled pickup time at any location except at airports and sixty (60) minutes at the airport from your flight arrival time. Exceeding the grace period will result in wait-time charges. Wait-time will be charged at the rate of $1 per minute.
iText Limousine is able to monitor all commercial flights. Therefore, wait-time is not charged for any passenger arriving on a late commercial airline.
iTransportation does not monitor private flights. Therefore, wait-time will be charged as incurred for any passenger arriving on a private plane that is delayed by more than 15 minutes.
iTransportation does not monitor train schedules. Therefore, wait-time will be charged as incurred for any passenger arriving by train that is delayed by more than 15 minutes.
I AM TRAVELING WITH AN INFANT. ARE THERE CAR SEATS AVAILABLE?
Yes. iTransportation provides all kinds of child car-seats and booster-seats. Front/rear facing car-seats are $10 each. Booster-seats are $5 each.
CAN I REQUEST A PARTICULAR DRIVER OR CAR MODEL?
Yes. Contact your reservation agent at the time of reservation in order to assure that you have a profile, and ask that they assign certain drivers that you prefer (if they are available).
Or simply text us at any time with any request at 18882921092..
IS THE INFORMATION THAT I PROVIDE USING YOUR ONLINE BOOKING TOOL SECURE?
Yes. All transactions with iTransportation take place on a secure server using SSL encryption technology in order to ensure that your personal and payment details are protected.